Support

VirtuBUILD Support is personal consulting (on site, telephone hotline, or online service) when you need it. By entering a support agreement covering non-maintenance issues, we commit to fast responses on answering questions, solving problems or correcting errors within an agreed response time.  

The VirtuBUILD Support team provides support during the readiness, solution and rollout phase.

Second-Line Technical Support
VirtuBUILD Support are provided on a Second-Line basis for designated support contacts.  Customer personnel are responsible for providing direct First-Line assistance to end-users and administrators. 

Designated Support Contacts
Persons at 3Dfacto who are  trained representatives of the customer.

Web Support
3Dfacto web support eases the process of reporting software bugs by the customer.

Software Patches
3Dfacto provides software patches, when required, limited as much as possible to the problem under investigation. 

Software Updates
Customers with licenses under Maintenance Services receive maintenance software updates for all 3Dfacto software that they have licensed.